In these terms and conditions “eff” or “The Promoter” refers to elevenfiftyfive Ltd in regards to all activities delivered under the MASSIVE brand.

Purchasing tickets

1. Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or off to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle eff or the Promoter to cancel the tickets without prior notification, refund, compensation or liability.

2. In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fee per order and/or other supplementary fees which may apply to the event. Those fees are not refundable except as set out below.

3. If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.

4. To prevent fraud and protect eff and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.

5. You must inform eff of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.

6. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

7. On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact hello@massive-cinema.com.

Delivery and collection

1. Tickets will be dispatched to you electronically.

2. We will try to dispatch tickets to you promptly by the despatch method agreed at the time of booking.

3. Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.

Cancellation Rights and Refunds

1. Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. This is subject to any rights you may have pursuant to Ticket Protection purchased when you bought the tickets.

2. No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.

Cancellation, change or postponement of an event

1. Decisions to change or cancel events are the responsibility of the Distributor or Promoter. eff cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.

2. You should always check that an event is going ahead at the scheduled date, time and venue.

3. If a Distributor or Promoter cancels an event or makes significant changes to the venue, date, show time or (concerts only) headline act and confirms this to eff, eff will try to inform you. This will usually be contacted by email for online bookings.

4. If an event is rescheduled, changed or moved, eef will usually give you the option of either retaining or exchanging your tickets for the new date/location. Please note that the Booking Fee and any Transaction Fees are not refundable in these circumstances. If you opted for Ticket Refund Protection this is also a non-refundable fee.

Refunds

1. If for any reason you are entitled to a refund, in most cases you must return any tickets you have:

2. Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later.

3. No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event.

Attending an event

1. Admission to an event is at all times subject to any terms, conditions or rules of the Event, eff and the venue. If you breach those terms, conditions or rules then eff may refuse admission or require you or other ticket holders to leave the venue.

2. Amongst other things you will need to comply with health and safety rules and any security requirements (including security checks for the safety of those attending the event). Eff will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings. There will often also be rules restricting or preventing the admission of latecomers.

3. Eff will highlight any terms, conditions or rules relating to the event of which it is aware and which it considers particularly significant, onerous or unusual. This will generally include age restrictions, ticket types etc. Information on where you can find full details of relevant terms, conditions or rules will be available during the online booking process.

4. Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.

5. When you receive your tickets check the details carefully. When attending the event, carry proof of age if appropriate.

6. Specific spaces may be allocated to you at the time of booking, but eff reserves the right to change these spaces to others of equal value.

Privacy

1. We may share your personal information with Promoters, Distributors and partners as necessary only for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law.

2. Eff will share your information with 3rd parties only if you have given consent for us to do so. These 3rd parties may use your information to contact you with regards to the specific event or other relevant events you may be interested in, based on your purchase history.

3. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.

4. We may receive information that you submit to any third party website that you access from a link contained in this website or from which you linked to this website. Both eff and the owner or operator of that third party website will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your data. We will only use that information in accordance with this Privacy Policy.

5. The contact details you provide to eff may be passed to the NHS test and trace team, if they make a request of the data controller. This is to enable them to notify you of potential exposure to Covid-19.

6. Other than the disclosures referred to in the Terms & Conditions, we will not disclose any personal information without your permission, unless we are legally entitled or obliged to do so (for example, if required to do so by Court order, or in order to prevent fraud or any other crime).

General

1. Eff cannot be liable in any way for the acts or omissions of others (including Promoters, distributors and partners). However, eff does not seek to exclude its liability to you for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited.
   

2. The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and eff are subject to the exclusive jurisdiction of the English Courts.

MASSIVE - Survey Competition Terms and Conditions

In these terms and conditions “eff” or “The Promoter” refers to elevenfiftyfive Ltd in regards to all activities delivered under the MASSIVE brand.

Entry

1. The prize draw and online survey are open to all legal residents of the UK. In order to be eligible to enter, users must have completed the MASSIVE Audience Survey July 2024 in full. Entrants must do so by 23:59:59 on Sunday 14th July 2024. Any entry after that time will not be considered.

2. Entrants must provide an email address to be eligible to enter and win. Entries specifying an invalid, non-working, or inactive email address will be ineligible to win.

3. No purchase or payment of any kind is necessary to enter or win. A purchase or payment will not increase your chances of winning.

4. Only one entry per person may be submitted for the prize draw. Automated entries or entries submitted by third parties will be disqualified. Any attempt by any participant to obtain more than one entry by using multiple and/or different identities, email addresses or any other methods will void that participant’s entries, and that participant may be disqualified at the Promoter’s discretion.

5. Multiple participants are not permitted to share the same email address. In the event of a dispute as to any entries, the authorised account holder of the email address used to enter will be deemed to be the entrant.

Prize

1. First prize consists of 1x £50 voucher to a cinema of the winners choice, second prize 1x $50 gift card for https://shop.a24films.com/, and third prize 1x £20 gift card to be redeemed at https://www.roughtrade.com/.

2. The Prize is non-transferrable and has no cash value.

3. The Promoter reserves the right to substitute the Prize for another prize of equal or greater value at its sole discretion.

4. The Promoter will not replace any lost or stolen Prize.

Winner Selection

1. All valid entrants will be placed into a prize draw and winners will be chosen at random no later than five working days from the closing time of the competition.

2. The winners will be selected in prize order; the winner of the first prize will be drawn first, the winner of the second prize will be drawn second, the winner of the third prize will be drawn third.

3. The winners will be contacted within five days of the drawing by email.

4. The winner will have 48 hours within which to confirm acceptance of his/her/their Prize. Where the winner does not meet the foregoing timing obligations, that winner shall be disqualified from winning the Prize and an alternate winner drawn from the remaining eligible entries shall replace that winner.

5. The Prize will be delivered digitally to the prize winner within twenty-eight working days of the date of notification that they have won.

General

1. By entering the Promotion, entrants agree to these terms and conditions and consent to the processing of their personal data by the Promoter or any third party acting on the Promoter's behalf for the purposes of the administration and operation of the prize draw.

2. If, for any reason, the competition is not capable of running as planned, the Promoter reserves the right, in its sole discretion, to amend the terms and conditions and hold, void, cancel, suspend or amend the competition.

3. The Promoter's decision on any aspect of the prize draw is final and binding and no correspondence will be entered into, except at Promoter's sole discretion.

4. These Prize Draw Terms and Conditions may be updated or amended from time to time. New terms will be posted on www.massive-cinema.com

5. Subject to applicable law, this competition and these terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with English law. The English courts shall have exclusive jurisdiction over any dispute or claim arising from, or related to, this competition and these terms and conditions.